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Jimmy Choo’s IPO – What Does It Mean?
Recently, I was interviewed by the Wall Street Journal’s MarketWatch for an article about Jimmy Choo’s IPO. As I state in the article, this is an interesting move, as it’s the first luxury shoe to make...
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Is Your Wallet About to Become Obsolete?
That was the question posed to Aberdeen Group’s senior research analyst, Jim Rapoza. Boston’s WCVB News recently caught up with Jim following the announcement by Apple of its new feature, Apple Pay,...
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Do your CEM Activities have All the ‘In’ Channels of 2015?
Customer needs, wants and behaviors change almost with the blink of an eye in today’s always-on, always-connected world. This means that businesses must regularly reevaluate the channels they use to...
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The Voice of the Customer in Branding: A Simple Formula for Success
Branding 101 – make your business what your customers want it or need it to be. In my opinion, it doesn’t get much simpler than that, and in my experience, research consistently shows that businesses...
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Are Your B2B E-Commerce Efforts Ready for B2C Best Practices?
A recent Aberdeen study on B2B ecommerce highlighted a vital trend companies must address: the convergence of B2B and B2C ecommerce. Despite the unique nature of their activities, the roadblocks...
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Live Presentation and Video Interview with Aberdeen’s Bob Heaney from...
Epicor’s annual customer conference took place this week in Nashville and highlighted a presentation by Bob Heaney, Research Director, and Principal Analyst, on Tuesday May 19th in Nashville. The live...
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CSCO View of Prescriptive Optimization: From Source to Final Delivery
Today’s Chief Supply Chain Officer (CSCO) is beset by pressures on all fronts, struggling to understand and meet customer demands for cheaper, faster and efficient logistic processes from source to...
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CSCO view of Strategic Sourcing and Segmentation: Prescriptive Control Tower...
Today’s Chief Supply Chain Officer (CSCO) is beset by pressures on all fronts, not the least of which is how to address new B2B and B2C direct to consumer flows. Aberdeen recently introduced a...
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All you need to know about EMV Chips: enhanced card-security on the horizon
Data breaches and credit card fraud are at all-time highs (see table below), both domestically and internationally. In fact, the US has experienced significantly higher amounts of credit card fraud...
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Challenges Around MCX-mobile Point-of-Sales Adoption
Within the Point of Sales processing arena, mobile payments are an evolving technology. It’s disrupting the status quo to traditional payment processes requiring many business sectors to adapt quickly....
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